Voice, SMS and WhatsApp on one business number
Customers expect to reach your business by phone, text and WhatsApp. Atly connects these channels to your company number and inbox — with clear rules about what each number SKU actually supports.
WhatsApp Business is available on Atly company numbers when Phase 2 telephony is enabled. Self-serve WABA registration runs through the setup wizard. Outbound free-text WhatsApp messages require human approval in the actions queue (HITL by default).
SMS
SMS is available when your purchased number SKU is SMS-capable. Atly sends outbound SMS through the company's assigned CPaaS provider (Twilio or Telnyx). SMS is not a general device-sync inbox — it is tied to your company number.
Note: Some country and number-type combinations do not support two-way SMS (for example certain SK and LV configurations).
Voice (inbound)
Inbound voice is available when the number SKU supports voice. Default behaviour is a greeting; optional voicemail can feed speech-to-text for follow-up. Atly is not positioned as a call-recording or call-analytics product.
Honest channel matrix
| Channel | Typical availability | |---------|---------------------| | WhatsApp | On company numbers with Atly DID | | SMS | When SKU is SMS-capable | | Voice | When SKU is voice-capable |
Do not assume all three on every single number. The setup wizard and Provider Engine reflect live catalog capabilities.
One inbox, approved outbound
Inbound messages and calls surface in your Atly workspace. AI drafts responses; your team approves before customers receive SMS, WhatsApp or email replies.